Terms & Conditions

Welcome to Zainab Chottani. Please review the following terms and conditions that govern your use of our website. Zainab Chottani reserves the right to update or modify these terms of use at any time without prior notice to you.

If you receive a product with defects, kindly notify us within 48 hours of receiving the item. We will guide you through the return process to our address in Pakistan, with all associated shipping and customs charges covered by the customer. We conduct a thorough investigation upon receiving the defective product and proceed with a refund or replacement at our discretion. Generally, we do not accept exchanges or refunds, except in cases of verified defects or exceptional circumstances.

While we endeavour to maintain accurate pricing and content information, occasional errors may occur. We reserve the right to refuse or cancel any orders placed for items listed at incorrect prices or with inaccurate content descriptions. In such cases, we will contact the customer for further instructions and may choose to cancel the order at our discretion.

We reserve the right to refuse or cancel any order for various reasons, including limitations on quantities, inaccuracies in product or pricing information, or issues identified by our credit and fraud avoidance department. We may require additional verifications before accepting any order, and if cancelled, we will notify you.

Charges for international orders are calculated based on the destination and weight of the shipment. Duties and taxes are not included in the goods' price, and customs duty and tax charges are payable to the courier company upon delivery.

Zainab Chottani is responsible for dispatching your order, but we cannot control any delays caused by our courier partners. If concerns arise after dispatch, please contact the courier service directly. As each item is made to order, delays due to circumstances beyond our control may occur, and customers will be informed of any delays.

When ordering from https://zainabchottani.com/ for delivery overseas, customers may be subject to import duties and taxes. Additional charges for Customs clearance are the customer's responsibility. Customs policies vary, and cross-border deliveries are subject to inspection by Customs Authorities.

1. All of our pieces are designed to be dry clean only. We strongly recommend that customers adhere to these care instructions to ensure the longevity and quality of the garment.
2. Please note that any damage caused by handwashing, machine washing, or any cleaning methods other than dry cleaning will not be covered under our returns or exchange policy. We will not be held liable for any deterioration, shrinkage, or damage resulting from improper care.

Your privacy is important to us. Any personal information provided through this site will be used in accordance with Zainab Chottani 's privacy policy.

Our goal is to create a positive, useful, and safe environment for all users. To maintain this environment, we prohibit certain types of conduct that may be harmful to our users or to us. When using our website, you may not:

1. Violate any applicable law or regulation.

2. Infringe upon or misappropriate other people's intellectual property, privacy, publicity, or other legal rights.

3. Post or share content that is illegal, abusive, harassing, damaging to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable.

4. Send unsolicited or unauthorised advertising or commercial communications, such as spam.

5. Engage in spidering, harvesting, or the use of software, including spyware, designed to collect data from the website.

6. Transmit viruses or other harmful computer instructions intended to disrupt, damage, or interfere with the use of computers or related systems.

7. Attempt to decipher, decompile, disassemble, or reverse engineer any software or underlying code used to operate the website.

8. Advocate, encourage, or assist any third party in engaging in any of the above prohibited activities.

These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. You agree that the courts of Karachi, including any consumer courts, will have exclusive jurisdiction over any disputes you may have with us.

For questions, concerns, or complaints, please email us at customercare@zainabchottani.com or contact us at +92 311 113 9139. We aim to respond to complaints within 2 business days.

1. We strive to ensure that the colours viewed on our website are an exact representation of the actual colour of the outfit. However, there may be minor variations due to several factors such as the nature of fabric dyes, weather at the time of dyeing, and differences in display output due to lighting, digital photography, colour settings, and the capabilities of monitors.

2. The fabric pattern, laces, patchwork, and handmade details may vary from the original sample. Please note that we have a strict 'no exchange, no refund’ policy.