How do I place an order?

Placing an order is easy. Simply browse our website, choose your desired items, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept various payment methods, including bank transfers, and cash on delivery (COD) for selected areas.

Can I track the status of my order?

Yes, once your order is shipped, you will receive a tracking number via email and SMS. You can use this tracking number to monitor the progress and estimated delivery date of your order.

What is your return and exchange policy?

To know more about our return and exchange procedures, kindly visit this link.

How long does it take to receive my order?

Delivery times may vary based on your location. Typically, we aim to deliver within 8-12 weeks for orders within Pakistan. For international orders, shipping times may be longer. Visit our "Shipping and Delivery" page for more details.

Are there any shipping charges?

Shipping within Pakistan is completely free of charge. However, international shipping rates may vary. For detailed international shipping rates, please visit our "Shipping and Delivery" page.

Do you offer promotions and discounts?

Yes, we regularly feature promotions, discounts, and special offers. Stay updated on our latest deals by visiting our website, following us on social media, or subscribing to our newsletter.

Can I cancel my order?

You can cancel your order before it is shipped. To do so, contact our customer support team as soon as possible with your order details.

How can I reach your customer support team?

If you have any questions or concerns, you can contact our customer support team via email at customercare@zainabchottani.com or by using the contact form on our Contact Us page. We're here to assist you.